Customer Support Associate

Full Job Description

About the Opportunity

Virtually Talent is hiring on behalf of one of our U.S.-based clients in the automotive services industry — a fast-growing brand known for convenience, care, and a fun, people-first culture. They’re expanding rapidly across multiple locations and are ready to welcome a skilled Customer Support Associate to help elevate customer loyalty, retention, and satisfaction.

Job Responsibilities

What You’ll Do

• Be the friendly voice and first impression of the brand-creating positive experiences that strengthen long-term loyalty.
• Guide members through subscription or service plans, helping them choose upgrades, resolve billing issues, and stay active through personalized support.
• Proactively reduce cancellations by understanding customer needs, communicating value, and offering creative save or retention options.
• Respond to customer reviews and feedback on Google and social channels with professionalism, empathy, and an upbeat tone.
• Manage membership inquiries and CRM tickets with accuracy — ensuring that every record is updated and every customer receives timely responses.
• Partner with leadership to spot patterns in cancellations or feedback, and recommend improvements to boost member conversion and satisfaction.
• Help document internal workflows and customer communication best practices to support scalability as the company grows.

Job Requirements

Success Is Likely If You…

• Bring genuine care and service energy — you believe in turning every customer touchpoint into a moment of trust and connection.
• Have experience in customer support, loyalty programs, or membership-based businesses.
• Are articulate, calm under pressure, and confident communicating across phone, email, and chat.Are bilingual (English/Spanish) — you see language as a bridge to connect with more customers.
• Think proactively about retention and loyalty, not just issue resolution.
• Stay organized and consistent, balancing empathy with efficiency.
• Enjoy feedback and coaching to keep improving your communication and impact.
• Are tech-comfortable and quick to learn new systems (CRM, ticketing, or POS tools).

Skills Required

• Customer Support - Expert
• Admin Support - Expert
• CRM - Intermediate
• Communication Skills - Expert

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..