Director of Operations (Remote – LATAM)

Full Job Description

Please read the entire job description below before applying.

About Better Than Rich

Better Than Rich is a high-performance implementation company that partners with home service businesses across the U.S. to install clean, predictable systems that improve communication, delivery, and client experience.We do not teach fulfillment.Our clients already know how to do the work.We build the systems around the work so their businesses run more smoothly, more professionally, and with less owner dependency.We are 100% remote, execution-driven, and operate with high standards around clarity, accountability, and follow-through.

The Opportunity

We are hiring a Director of Operations to take ownership of the internal engine of the business.This role exists to ensure the company runs calmly, predictably, and with visibility — without the owner needing to be the bottleneck.You will not manage client accounts directly.You will not be an executor of creative, automation, or web work.Instead, you will lead through people, systems, and structure — ensuring that work moves forward cleanly across teams, vendors, and accounts.This is a senior leadership role with real responsibility, trust, and long-term upside for the right person.

Job Responsibilities

What This Role Is Responsible For

1. Team Leadership & Capacity Management

• Lead and support internal leaders (Account Managers, Admin leads, Creative leads)
• Conduct regular 1:1s focused on clarity, accountability, and support
• Monitor team capacity, reliability, and workload balance
• Identify when hiring, reallocation, or process changes are needed
• Build trust and rapport with a globally distributed team

2. Delivery & Operational Flow

• Own how work moves through the business — not the execution itself
• Ensure tasks are clearly scoped, assigned, reviewed, and completed
• Maintain internal quality control before work reaches clients
• Gradually clean up and standardize ClickUp workflows and task templates
• Eliminate half-finished initiatives and stalled projects

3. Cross-Team & Vendor Coordination

• Serve as the internal owner for outside vendors (automation, web, SEO, etc.)
• Ensure expectations, timelines, and deliverables are clear
• Create visibility so vendors are accountable and not black boxes

4. Operational Hygiene

• Payroll coordination
• Time tracking and availability processes
• Internal documentation and SOPs
• Clear escalation paths for emergencies or breakdowns
• Ongoing refinement of internal systems as the company grows

5. Leadership Partnership

• Report directly to the owner
• Act as a thought partner on operational decisions
• Surface risks, opportunities, and constraints early
• Help build a leadership layer that scales as the company grows

What This Role Is NOT

To be very clear, this role does not:

• Manage a personal book of client accounts
• Act as a project executor
• Do creative work, automation builds, or web development
• Sit in every meeting or touch every task

This role exists to design, oversee, and protect the system, not become the system.

Job Requirements

Who This Role Is For

This role is ideal for someone who:

• Thrives in structure, clarity, and accountability
• Enjoys leading through others rather than doing everything themselvesIs calm under pressure and decisive without being reactive
• Communicates clearly and consistently
• Can improve systems incrementally without trying to fix everything at once
• Values follow-through more than theory

Qualifications & Requirements

• 5+ years experience in operations, delivery, or leadership roles
• Experience managing remote teams
• Strong organizational and documentation skills
• High comfort with tools like ClickUp, Slack, and cloud-based systems
• Fluent, professional English (written and verbal)
• Highly accountable, self-directed, and dependableCompensation

We offer competitive compensation for LATAM-based professionals, based on experience, judgment, and demonstrated leadership capability.

• Monthly compensation range: $2,200 – $3,200 USD, depending on experience and fit
• Performance-based increases tied to responsibility, trust, and company stability
• Opportunity to grow into a long-term leadership role as the company scales
• Paid test project for final-round candidates

This role is designed for someone looking to build something meaningful and grow with it, not just fill a seat.

How to Apply (Read Carefully)

• Email with the following:
• Subject Line: I actually read the instructions
• In the body of the email, include:
• Your resume
• A brief explanation of why you applied
• Your answer to this question:If you were an animal, what animal would you be and why?
• Applications that do not follow these instructions will not be considered.

What Happens Next

• If your application is a potential fit, you’ll receive a reply with:
• A short video explaining the role and company in more detail
• Instructions to submit: A short video answering a few specific questions
• An assessment (used for role fit, not pass/fail)
• Selected candidates will move to:
• A live Zoom interview
• A small paid test project designed to reflect real responsibilities
• Final decisions will be made based on:
• Clarity of thinking
• Communication
• Follow-through
• Role alignment

Skills Required

• Customer Support - Intermediate
• Project Management - Expert
• Business Communication - Intermediate
• Leadership - Expert
• Time Management - Intermediate
• Decision Making - Expert

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..