Inbound Customer Service Representative

Full Job Description

Company Overview:

At RDS Same Day Delivery, we specialize in providing seamless last-mile delivery solutions that

connect our clients with their customers quickly and efficiently. We pride ourselves on reliability,

transparency, and customer care in every delivery.

Position Summary:

We are seeking a proactive and detail-oriented Inbound Customer Service Representative to join

our team. In this role, you will be pivotal in upholding our commitment to exceptional customer

satisfaction by managing incoming communications, assisting with order tracking, and providing

vital information to clients and prospects.

Job Responsibilities

Key Responsibilities:

 Manage inbound calls and emails from clients, addressing inquiries, providing updates,

and accurately entering order details into the system.

 Monitor and update order statuses, ensuring clients receive real-time information on their

deliveries.

 Support clients and prospects by delivering comprehensive information on services,

delivery options, pricing, and account management.

 Respond promptly to customer inquiries, resolve issues, and escalate complex concerns to

the appropriate team members as needed.

 Work closely with the operations and dispatch teams to facilitate effective communication

regarding delivery updates, potential delays, and customer feedback, ensuring

streamlined solutions for clients.

Job Requirements

Qualifications:

 Demonstrated experience in a customer service role, ideally within the logistics, delivery,

or transportation industry.

 Problem-Solving Skills: Ability to think on your feet, solve customer issues quickly, and

adapt to unexpected situations.

 Strong Communication: Clear and professional verbal and written communication skills,

ensuring clients feel valued and heard.

 Language Proficiency: Strong command of the English language, with the ability to

communicate clearly and professionally in both verbal and written formats.

 Team Collaboration: Comfortable working closely with other teams (such as dispatch and

operations) to ensure clients are satisfied with resolutions and to provide additional

support as needed after the initial call.

 Excellent multitasking and time-management skills, with the ability to thrive in a fast-

paced environment.

 Proficient in CRM software and comfortable with basic data entry and tracking systems.

Additional Information:

 This is a fully remote position, providing flexibility to work from home.

 Shifts may vary based on call volume, with the potential for evening, weekend, or holiday

shifts to ensure we meet customer needs during peak times. Flexibility and adaptability in

scheduling are important to this role.

Skills Required

• Customer Support - Expert
• Admin Support - Intermediate
• Customer Service - Expert

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