Insurance VA Sales and Service

Full Job Description

We are seeking a reliable, English-speaking Virtual Assistant to handle inbound and outbound calls from customers interested in obtaining auto insurance quotes. This role involves speaking directly with U.S.-based customers, gathering basic driver and vehicle information, qualifying leads, and transferring or scheduling calls with licensed insurance agents.No prior insurance experience is required — we provide full training.

Job Responsibilities

Answer inbound and make outbound calls to customers seeking auto insurance

Collect and verify basic customer information (driver, vehicle, coverage needs)

Qualify prospects and determine readiness to purchase

Schedule callbacks or transfer warm leads to licensed agents

Maintain accurate notes and updates in our CRM system

Provide professional, friendly, and compliant customer interactions

Job Requirements

Clear, fluent English and Spanish (neutral or easily understood accent)

Comfortable speaking with U.S. customers by phone

Strong communication and listening skills

Reliable internet connection and quiet work environment

Ability to follow scripts, training, and compliance guidelines

Previous call center or customer service experience preferred (not required)

Skills Required

• Sales - Intermediate

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