Intercom / GHL Chat Support Representative

Full Job Description

We’re looking for an “Intercom / GHL Beast” to own our day-time customer service. You’ll be the first point of contact for users, troubleshooting issues, configuring workflows, and ensuring every chat ends with a happy customer. (Please provide resume to be considered for the part)

Job Responsibilities

Live Chat Management: Monitor and respond to incoming Intercom conversations within SLA.

Workflow & Bot Configuration: Build and optimize Intercom Workflows, Custom Bots, and Task Bots.

Ticketing & Escalation: Triage support tickets, escalate complex cases to engineering/product teams.

Reporting & Insights: Track chat volume, response times, CSAT scores; suggest process improvements.

Knowledge Base Maintenance: Create and update help articles, canned responses, and onboarding guides.

Job Requirements

Intercom Expertise: 1+ year managing Intercom or similar software.

Customer Service: 1+ years in live-chat or technical support roles.

Communication: Excellent written English; empathetic tone and active listening.

Technical Aptitude: Basic troubleshooting (web apps, login issues).

Time Management: Able to juggle conversations without dropping quality.

Skills Required

• Customer Support - Expert
• Customer Service - Expert

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