IT Technician– Remote

Full Job Description

Company: Group LanDev – General Contracting & Engineering

 Location: Remote (Must overlap with U.S. Eastern time zone hours) 

Type: Full-Time / Part-Time 

 About the Role: Group LanDev is seeking a dependable and tech-savvy IT Tech Specialist to assist our remote team with software troubleshooting, system management, and process optimization. You'll support internal operations by managing tools like Procure, HubSpot, Google Workspace, Microsoft365, Dialpad and SharePoint—helping us stay connected, efficient, and secure.  

Job Responsibilities

Key Responsibilities: 

🛠️ Technical Support & Troubleshooting Provide daily support for software and system issues across the team (access, syncing, setup, permissions). Troubleshoot problems in Procure, HubSpot, Google Workspace, SharePoint, Outlook, and Teams. Solve login, file sharing, or software integration issues for remote employees. 

💻 Software Setup & Management Onboard new users, manage permissions, and maintain internal tech tools. Ensure smooth operation and integration between platforms like HubSpot, Google Drive, Dropbox, ClickUp, Teams, and SharePoint. Maintain logins, manage software licenses, and oversee internal file systems and folders. 

📋 Process Optimization & Documentation Create clear SOPs and internal troubleshooting guides for repetitive tasks or known issues. Support the automation of manual tasks and system workflows. Recommend software tools or practices to improve internal operations.  

Job Requirements

Requirements: 

2+ years of experience in tech support or system administration. 

Strong troubleshooting and communication skills. 

Hands-on experience with: Procure Microsoft365, Google Workspace, HubSpot, Cloud file systems (Dropbox, Google Drive) 

Detail-oriented, organized, and comfortable working across departments remotely.  

Preferred:

Experience working in a construction, engineering, or remote operational environment. 

Familiarity with CRMs, SaaS platforms, and document control systems.

Strong English proficiency.  

Skills Required

• CRM - Intermediate
• Other Tools - Intermediate
• Technology - Expert

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