Junior Customer Service Specialist

Full Job Description

We are looking for a proactive and detail-oriented Customer Support Specialist to join our team. This role involves managing customer interactions across multiple brands and ensuring a high-quality customer experience across email, chat, and social platforms.

Job Responsibilities

1. Handle customer inquiries via email, live chat, and calls
2. Manage and respond to social media messages and comments
3. Respond to customer reviews
4. Manage (SMS) conversations
5. Follow up on missed calls and customer requests
6. Perform daily checks on platforms like Shopify 
7. Maintain fast response times and high-quality communication
8. Flag recurring issues and proactively suggest improvements

Job Requirements

1. Strong multitasking and organizational skills
2. Excellent written and verbal communication
3. Highly proactive with a strong ownership mindset
4. Ability to handle high-volume support across multiple brands
5. Detail-oriented and reliable

Skills Required

• Customer Support - Intermediate
• Customer Service - Intermediate

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..