Key Account Manager

Full Job Description

Please read the entirety of the brief Job Description below before applying.

About Better Than Rich

Better Than Rich is a high-performance agency that partners with home service businesses across the U.S. to install custom systems and solutions that streamline operations, generate qualified leads, and drive sustainable growth. We specialize in helping business owners scale effectively by implementing processes powered by cutting-edge tools and automation.

Our approach is strategic, client-focused, and execution-driven—and is 100% remote.

The Opportunity

We are looking for a skilled Key Account Manager to serve as the primary liaison between our clients and internal teams. You’ll manage 5–8 important client relationships and play a key role in translating client goals into internal action.This role is ideal for someone who thrives in client communication, drives clarity within teams, and ensures consistent progress on deliverables. You'll report directly to a senior manager while leading team execution and enhancing client outcomes. It’s a collaborative and fast-paced position, well-suited for a high-performer ready to grow with our agency.

Compensation

We offer competitive compensation for LATAM professionals and are looking for individuals who want to grow with a team that values performance, integrity, and operational excellence.

Salary range: $800 – $1,200 USD/month (based on experience and qualifications)

Opportunities for growth and performance-based increases

How to Apply📧 Email me directly at [email protected] with the following:

Subject Line: I actually read the instructions

Your resume

A brief explanation of why you applied

Answer this question: If you were an animal, what animal would you be and why?

Job Responsibilities

Key Responsibilities

• Manage 5–8 key client accounts as the main point of contact
• Serve as the strategic liaison between clients and the internal Delivery Team
• Lead internal execution and task coordination across departments (automation, CRM, content, design, etc.)
• Proactively communicate with clients to set expectations and ensure project progress
• Improve client satisfaction, retention, and renewal rates through strong relationship management
• Ensure accountability and alignment across projects using ClickUp or similar tools
• Collaborate with the Project Manager to support smooth delivery operations
• Identify risks or roadblocks and take initiative to resolve them before they impact delivery

Job Requirements

Qualifications & Requirements

• 3–5 years of account or project management experience in a client-facing role (Remote agency experience is a plus)
• Expert-level English (written & verbal) — must confidently lead professional client communication
• Proven ability to manage multiple projects and timelines concurrently
• Excellent organization, attention to detail, and follow-through
• Experience with ClickUp (or similar project management tools)
• Familiarity with CRM platforms (GoHighLevel is a strong plus)
• Comfortable working with automation tools like Zapier
• Experience in process design and implementation is a strong plus
• Highly accountable, solution-oriented, and able to deliver results with minimal supervision.

Skills Required

• Project Management - Intermediate
• Leadership - Intermediate

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