Medical Virtual Assistant for Insurance and Accounts Receivable Support

Full Job Description

Medical Virtual Assistant for Insurance and Accounts Receivable Support

PLEASE READ BEFORE APPLYING: 

Experience Required:  We are only reviewing candidates with direct U.S. healthcare experience. 

Location: Remote

Job Type: Full-Time, Permanent, U.S. provider

Monthly Salary: Starts at $1,100 USD/month

Hours: 40 hours per week, Schedule will follow Eastern Standard Time

About HeyVA

Culture is built by people who care about the work, the team, and the people they serve.

This is the kind of company we are trying to build at HeyVA.

We are still a small company, but we are growing quickly. That means the people who join us now will have a real impact on the way we work, the standards we set, and the culture we create.

We support U.S.-based medical practices, so the work matters. Behind every task is a clinic trying to care for patients, a team depending on us, and real people who need things handled with patience and professionalism. We are looking for someone who wants more than a remote job. We want someone who takes pride in their work, communicates clearly, cares about doing things the right way, and wants to grow with a company over time.

As HeyVA grows, we want to promote from within. We are especially interested in people who are dependable, empathetic, and interested in becoming future leaders on the team. If you want to be part of a company where your work can matter, your growth can be noticed, and your character matters as much as your experience, HeyVA may be a strong fit

About the Role

We are looking for a reliable, detail-oriented, Spanish-speaking virtual assistant to support our Insurance and Accounts Receivable team.

This is a full-time remote position supporting a U.S.-based medical team. Candidates must have 2+ years experience with medical accounts receivable, insurance follow-up, eligibility, claims, denials, and patient communication. Spanish fluency is required, as this role includes inbound and outbound calls with Spanish-speaking patients. Applicants without these required skills will not be considered.

We are looking for someone who wants a long-term position and can become a trusted part of our healthcare support team.

Primary Responsibilities

• Follow up on insurance claims and accounts receivable items
• Assist with insurance-related tasks, including eligibility, benefits, claim status, denials, and documentation
• Make outbound calls to insurance companies as needed
• Assist with inbound and outbound calls with Spanish-speaking patients
• Document updates clearly and accurately
• Communicate professionally with the internal team
• Follow clinic processes, privacy expectations, and HIPAA-related guidelines
• Provide regular updates on completed work, pending issues, and next steps

Required Experience

Candidates must have the following:

• At least 2 years of experience in U.S. healthcare, medical billing, insurance, or accounts receivable
• Experience with insurance follow-up, claim status checks, denials, eligibility, or benefits verification
• Experience making outbound calls to insurance companies, patients, or medical offices
• Fluency in Spanish, with the ability to communicate clearly and professionally with Spanish-speaking patients
• Strong English communication skills for internal team updates, documentation, and written communication
• Comfort working with medical records, patient information, and HIPAA-related privacy expectations
• Ability to document updates accurately and follow established clinic workflows
• Experience working remotely with strong reliability, responsiveness, and attention to detail

How to Apply

Please send the following in a message in English:

• Your resume
• A short summary of your experience with insurance, accounts receivable, or medical billing
• Your experience handling Spanish-speaking patient calls
• A brief Loom recording in English and Spanish introducing yourself and describing your healthcare experience

We are looking for someone who can communicate clearly, take ownership of their work, and grow with our team long term. 

Job Responsibilities

Required Experience (Candidates without this experience will not be considered):

• At least 2 years of experience in U.S. healthcare, medical billing, insurance, or accounts receivable
• Experience with insurance follow-up, claim status checks, denials, eligibility, or benefits verification
• Experience making outbound calls to insurance companies, patients, or medical offices
• Fluency in Spanish, with the ability to communicate clearly and professionally with Spanish-speaking patients
• Strong English communication skills for internal team updates, documentation, and written communication
• Comfort working with medical records, patient information, and HIPAA-related privacy expectations
• Ability to document updates accurately and follow established clinic workflows
• Experience working remotely with strong reliability, responsiveness, and attention to detail

Preferred Experience: 

• Experience with insurance follow-up, claim status checks, denials, eligibility, or benefits verification

Job Requirements

Primary Responsibilities

• Assist with inbound and outbound calls with Spanish-speaking patients
• Make outbound calls to patients and insurance companies as needed
• Follow up on insurance claims and accounts receivable items
• Assist with insurance-related tasks, including eligibility, benefits, claim status, denials, and documentation
• Document updates clearly and accurately
• Communicate professionally with the internal team
• Follow clinic processes, privacy expectations, and HIPAA-related guidelines
• Provide regular updates on completed work, pending issues, and next steps

Skills Required

• Data Entry - Expert
• Customer Service - Expert
• Spanish - Expert

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..