Office Administrator – Lead Management & Client Follow-Up

Full Job Description

Palm Beach Painters is seeking a motivated and organized Office Administrator to help manage our growing volume of client inquiries and project follow-ups. The ideal candidate will handle inbound calls, qualify leads, track proposals, and assist our estimator by keeping communication flowing between clients and our team. This role is perfect for someone who enjoys talking to people, is detail-oriented, and can stay organized in a fast-paced environment.

Job Responsibilities

Answer and return inbound calls, texts, and emails from potential clients

Qualify new leads and schedule estimates for our estimator

Follow up on open proposals to help close jobs

Maintain accurate client notes and job status updates in our CRM

Assist with scheduling, confirmations, and daily office coordination

Provide professional, friendly customer service at all times

Support the management team with light administrative tasks as needed

Job Requirements

Experience: 1–3 years in office administration, customer service, or sales support

Education: High school diploma or equivalent required

Skills: Excellent communication, organization, and follow-up ability

Comfortable using CRM or scheduling tools (Jobber, Pipedrive, etc.)

Strong phone etiquette and attention to detail

Reliable, proactive, and able to manage multiple tasks efficiently

Skills Required

• Phone Support - Expert
• Sales - Expert
• Customer Service - Expert

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