Office Manager, Customer Support, Executive Assistant, Sales & Marketing (CRM Management)

Full Job Description

We are a U.S.-based logistics rental marketplace looking for a reliable, detail-oriented operator to help run day-to-day operations and customer communication.This is a full-time, long-term role working directly with the founder. You will be handling customer support, follow-ups,  operational coordination, and sales & marketing through our CRM, and meeting setting for the founder. You are being hired to free up the founder's time to grow the business instead of continuing to put out fires. 

Job Responsibilities

Answer inbound customer calls, emails, and WhatsApp messages

Follow up with leads and existing customers to close bookings

Coordinate equipment availability and scheduling

Handle day-to-day issues (late returns, customer questions, etc.)

Keep all activity updated inside HubSpot

Send follow-ups and basic outbound messages through HubSpot

Assist with simple marketing coordination (email/text campaigns)

Stay organized and ensure nothing falls through the cracks

Job Requirements

Fluent in English (spoken and written)

Strong Spanish (ability to communicate with customers when needed)

Comfortable speaking on the phone with U.S. customers

Experience in customer support, operations, or sales

Highly organized and responsive

Able to manage multiple conversations/tasks at once

Reliable internet and quiet work environment

Hubspot CRM experience required

Skills Required

• Marketing Strategy - Intermediate
• Customer Support - Intermediate
• Email Management - Intermediate
• CRM - Intermediate
• Business Administration - Intermediate

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