Operations & Sales Assistant

Full Job Description

We are looking for a reliable, motivated, and organized Virtual Assistant to join our growing cleaning company.This person will be part of our office team and will help support the day-to-day operations of the business. The position includes communicating with customers and cleaning teams, helping manage schedules, following up on tasks, and keeping our operations organized.An important part of this position will also be sales and customer follow-up. You will communicate with new leads, learn about the cleaning services they need, help provide estimates, follow up with potential customers, and help turn new inquiries into booked cleaning jobs.We are looking for someone who communicates well in English, is comfortable speaking with customers, learns quickly, and can work independently without needing constant supervision.You do not need to know everything when you start. We will provide training on our systems, cleaning services, pricing, sales process, and daily operations.This is a long-term opportunity for someone who wants to grow their skills as a Virtual Assistant, learn different areas of a service-based business, and grow into a larger role as the company continues to expand.

Job Responsibilities

Help organize and update the daily cleaning schedule.

Communicate with cleaning teams about jobs, schedules, and changes.

Answer customer calls, messages, and emails.

Respond to new leads interested in our cleaning services

.Follow up with leads and potential customers.

Help prepare estimates and book new cleaning jobs.

Follow up on estimates that have not been accepted.

Help sell and recommend additional cleaning services when appropriate

.Keep customer and job information updated.

Help resolve basic scheduling and customer service issues.

Assist with administrative and office tasks.

Follow company processes and learn our systems.

Job Requirements

Good spoken and written English.

Comfortable communicating with customers over the phone.

Self-motivated and able to work without constant supervision.

Willing and excited to learn new skills.

Reliable and consistent with attendance.

Organized and able to manage multiple tasks.

Comfortable learning new software and systems.

Good communication and customer service skills.

Willing to learn sales and follow up with potential customers.

Responsible, dependable, and willing to take initiative.

Positive attitude and desire to grow with the company.

Skills Required

• Administration - Beginner

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