Part Time Remote Call Receptionist

Full Job Description

We are a family owned self storage business with locations in 3 states and growing. We are seeking an energetic and reliable professional with an excellent command of English to join us as a Remote Receptionist. The successful candidate will be responsible for answering incoming customer calls, processing payments, renting units, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our receptionists are often the first point of contact for customers' experience for our storage facilities; we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Examples of duties include and are not limited to:

Answer inbound customer calls

Determine availability of storage units and provide pricing to customers

Assist customers in solving problems and completing transactions

Handle additional customer service, administrative, and support/operational tasks when not actively on the phone, as needed. Part time position of 26 hours weekly. Hours are Friday-Sunday starting at 10:00 AM EST and ending at 4:00 PM EST and Tuesdays from 8:45 AM and ending 4:45 PM EST. Pay is $6.00 per hour. Training times will be determined Monday through Friday for two weeks prior to switching to permanent hours.

Start date to be determined based on hire date.

Technical requirements:

Desktop or laptop computer

Newer operating system and capable of running multiple webpages in different tabs

Reliable internet access

Headset with built-in microphone and noise cancellation is required

Functioning webcam for training and meetings, as needed.

Designated work space free from distractions.

Candidates that are hired are on a conditional, 60-day basis, effective from the last date of training. The role will be reviewed and either terminated or extended at this time.As part of the application, candidates will submit an audio file.

Please go to this link to complete the application process: https:// podio.com/webforms/ 28971228/2350179

Remove the space in between the URL above to apply directly.

Job Responsibilities

See above

Job Requirements

See above

Skills Required

• Customer Service - Intermediate

Attachments

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