Patient Care Coordinator

Full Job Description

We are looking for a Bilingual Patient Coordinator to support our medical practice remotely. This is a fully remote, full-time, permanent position. You will be the first point of contact for our patients — answering calls, managing appointments, and handling tasks in our electronic health records system. We need someone dependable, proactive, and professional who takes ownership of their work without being asked. This is a stable, long-term role with a consistent Monday–Friday schedule during U.S. Central Time hours.

Job Responsibilities

- Handle all inbound calls with urgency and care

- Answer patient questions clearly and professionally in both English and Spanish

- Proactively manage tasks in eClinicalWorks (eCW)

- Schedule, reschedule, and manage patient appointments in eCW

- Verify patient information, insurance details, and update records accurately

- Coordinate with clinical staff to ensure smooth patient flow

- Follow up on pending tasks, lab orders, and referral requests

- Maintain strict confidentiality of patient health information (HIPAA compliance)

- Communicate with patients about appointment preparation, required documents, and next steps

- Flag urgent patient concerns to the clinical team immediately

Job Requirements

Required:

- Native Spanish speaker with advanced/near-native English (C1+ level)

- Minimum 2 years of experience in a healthcare or medical office setting

- Experience with electronic health records (EHR/EMR) systems — eClinicalWorks  preferred

- Professional, clear phone communication in both English and Spanish

- Dependable, proactive, and self-directed 

- Strong attention to detail and ability to manage multiple tasks simultaneously

- Reliable high-speed internet connection and quiet home office environment

- Available to work full-time during U.S. Central Time business hours (Mon–Fri)

Preferred (not required):

- Direct experience with eClinicalWorks (eCW)

- Familiarity with nephrology, dialysis coordination, or specialty medical practices

- Experience with insurance verification and prior authorizations

- Medical office administration certification or related training

Skills Required

• Customer Service - Expert

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..