Patient Support

Full Job Description

Job Overview:

Winavox is seeking a dedicated Spanish Bilingual Triage Specialist to join our Real-Time Support (RTS) team. The ideal candidate will play a key role in ensuring seamless communication and support for Spanish-speaking patients, healthcare providers, and internal stakeholders. This role involves providing timely, high-quality responses to triage calls, ensuring that patient inquiries are directed to the appropriate department or resource for resolution.

As a Triage Specialist, you will be responsible for delivering exceptional customer service, managing sensitive patient inquiries, and utilizing your bilingual abilities to bridge communication gaps between English and Spanish-speaking individuals. Your contributions will help drive positive outcomes for our patients while aligning with AbbVie’s commitment to improving health and well-being.

Job Responsibilities

Responsibilities:

• Triage and Support: Handle calls, emails, and messages in both Spanish and English, directing inquiries to the right teams.
• Case Management: Assess inquiry urgency and ensure timely follow-up for resolution.
• Documentation: Accurately log patient interactions in the CRM system.
• Collaboration: Work closely with cross-functional teams to ensure seamless support.

Job Requirements

Qualifications:

• Bilingual: Fluent in Spanish and English (written and spoken).
• Experience: 1-2 years in customer service or patient support (pharma/healthcare preferred).
• Skills: Strong communication, problem-solving, and organizational skills.
• Education: High school diploma required; Bachelor’s preferred.

Skills Required

• Customer Support - Intermediate
• Phone Support - Intermediate

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