Professional and Experienced Customer Support Phone Representative

Full Job Description

We're a growing commercial cleaning company looking for a full-time, bilingual Customer Service Representative to handle our phone support. You'll be the voice of the company — answering inbound calls, booking and scheduling jobs, resolving customer questions, and following up — all in both English and Spanish. You'll work US Eastern business hours as part of our team, and you'll be the person our customers rely on to get things handled quickly and professionally.

Job Responsibilities

Answer inbound customer calls in English and Spanish, professionally and warmly

Book, confirm, and reschedule cleaning appointments

Handle customer questions, concerns, and complaints, and follow through to resolution

Make outbound follow-up calls (confirmations, retention, review requests)

Keep customer records and notes updated in our system

Coordinate scheduling between customers and cleaning crews

Work full-time during US Eastern business hours

Job Requirements

Fully bilingual — fluent, natural English and Spanish (both spoken daily on the phone)

Prior customer service or call-center experience — required

Confident, warm, and clear on the phone

Reliable high-speed internet, a quiet workspace, and a good headset

Able to work full-time on US Eastern time

Skills Required

• Customer Service - Beginner

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