Property Management Administrative Coordinator & Maintenance Dispatcher

Full Job Description

About Us

Our property management company is dedicated to providing exceptional service to both property owners and tenants. We are currently seeking a skilled Administrative Coordinator & Maintenance Dispatcher to join our team and help us maintain our high standards of service.

Job Description

As our Administrative Coordinator & Maintenance Dispatcher, you will serve as a vital link between our tenants, property owners, and maintenance vendors. This role requires strong organizational skills, excellent communication abilities, and previous experience in property management.

Key Responsibilities:

Tenant & Owner Management

• Process new tenant applications and handle move-in procedures
• Conduct tenant onboarding including lease signing, key distribution, and orientation
• Manage owner onboarding and property intake processes
• Maintain accurate records in AppFolio for all properties, tenants, and owners
• Serve as the primary contact for tenant and owner inquiries

Maintenance Coordination

• Receive and process maintenance requests via phone, email, and AppFolio
• Assess urgency of maintenance issues and prioritize accordingly
• Dispatch appropriate vendors based on maintenance requirements
• Track maintenance progress and follow up to ensure timely completion
• Maintain detailed records of all maintenance activities
• Coordinate with property managers on larger maintenance projects

Administrative Duties

• Assist with document preparation and filing
• Support property managers with administrative tasks as needed
• Generate reports from AppFolio for management review

Job Responsibilities

Key Responsibilities:

Tenant & Owner Management

• Process new tenant applications and handle move-in procedures
• Conduct tenant onboarding including lease signing, key distribution, and orientation
• Manage owner onboarding and property intake processes
• Maintain accurate records in AppFolio for all properties, tenants, and owners
• Serve as the primary contact for tenant and owner inquiries

Maintenance Coordination

• Receive and process maintenance requests via phone, email, and AppFolio
• Assess urgency of maintenance issues and prioritize accordingly
• Dispatch appropriate vendors based on maintenance requirements
• Track maintenance progress and follow up to ensure timely completion
• Maintain detailed records of all maintenance activities
• Coordinate with property managers on larger maintenance projects

Administrative Duties

• Assist with document preparation and filing
• Support property managers with administrative tasks as needed
• Generate reports from AppFolio for management review

Job Requirements

Requirements:

• 1+ years of experience in property management, specifically in administrative or maintenance coordination roles
• Proficiency with AppFolio property management software
• Strong knowledge of property management operations and procedures
• Excellent verbal and written communication skills
• Outstanding organizational abilities and attention to detail
• Ability to prioritize tasks in a fast-paced environment
• Problem-solving skills with a customer service mindset
• Proficiency in Microsoft Office Suite

Skills Required

• Customer Support - Intermediate
• Customer Service - Intermediate

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