Property Management Support Specialist

Full Job Description

Property Management Support Specialist

Join a leading property management company specializing in large multi-family buildings across the US. As a Property Management Support Specialist, you'll be the front line for tenant communication, ensuring effective resolution of their issues and maintaining high standards of service.

What You'll Do:

• Address tenant issues through calls and chat, providing prompt and empathetic responses.
• Accurately log tenant issues and work orders into our company system.
• Liaise with the onsite management team to ensure effective issue resolution.
• Coordinate and schedule apartment walkthroughs for prospective and current tenants.

Who You'll Work With:

You will be a vital part of our tenant support team, collaborating closely with onsite management and other internal departments. Your role will focus on enhancing tenant satisfaction through effective communication and problem-solving skills.

Who We're Looking For:

• Bilingual: Fluent in both English and Spanish.
• Excellent Communication Skills: Strong abilities in both phone and chat support.
• Detail-Oriented: Adept at handling multiple tasks and entering data accurately.
• Experience: Experience in support roles via phone and chat is required.

Why Join Us?

• Impact: Be the first point of contact for our tenants, playing a crucial role in their satisfaction and experience.
• Culture: Thrive in an environment that values clear communication, empathy, and teamwork.
• Benefits:
• Enjoy preset salary growth and weekly salary payments.
• 100% work from home flexibility.

Work Details:

• Schedule: Mon - Fri 9:00 AM - 5:00 PM EST
• Employment Type: Full-time

How to Apply:

Click Apply Now to start your application. Join us in providing outstanding support to our tenants!

We are an equal opportunity employer and value diversity at our company.

Job Responsibilities

• Address tenant issues through calls and chat, providing prompt and empathetic responses.
• Accurately log tenant issues and work orders into our company system.
• Liaise with the onsite management team to ensure effective issue resolution.
• Coordinate and schedule apartment walkthroughs for prospective and current tenants.

Job Requirements

• Bilingual: Fluent in both English and Spanish.
• Excellent Communication Skills: Strong abilities in both phone and chat support.
• Detail-Oriented: Adept at handling multiple tasks and entering data accurately.
• Experience: Experience in support roles via phone and chat is required.

Skills Required

• Customer Support - Intermediate

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