Reductions Specialist - Virtual Assistant

Full Job Description

To apply to this job opening please send your updated Resume in English in PDF format and a video of 2 minutes telling us about you and your work experience to the email: [email protected] (You need to send your application via email as stated above to start your application process).

ON THE EMAIL SUBJECT PLEASE INCLUDE: YOUR NAME - REDUCTIONS SPECIALIST

Our Law Firm: The Ward Law Group is currently hiring Reductions Specialists:

The Reduction Specialist plays a crucial role in managing and negotiating outstanding bills and liens with medical providers, ensuring seamless communication between clients, medical providers, and insurance adjusters.  This position requires exceptional customer service skills, attention to detail, and the ability to work efficiently in a fast-paced environment.  The Reduction Specialist is responsible for maintaining accurate documentation, providing clients with clear and timely updates on their case status, and ensuring the successful closure of cases.  

As a Reductions Specialist - Virtual assistant you will work from home, we are looking for candidates that have experience in sales and customer service, with ability to adapt easily to changes, work in a fast paced environment and the ability to work independently. Full time Job Opportunities.

Scheduled: Monday through Friday - 40 hours per week.

MONTHLY PAYMENTS $1200 per month, plus monthly bonuses once training is complete.

PAYMENTS ARE PROCESSED ONCE PER MONTH AND DEPOSITED THE LAST BUSSINESS DAY OF EACH MONTH.

PAYMENTS ARE PROCESSED VIA DEEL

(You can choose how to withdraw your payment, the options available are Direct Deposit to your bank account only using SWIFT CODE and your bank account number, Pay Pal, Payoneer and Wise)

To apply please send your updated Resume in English in PDF format and a video of 2 minutes telling us about you and your work experience to the email: [email protected] (We will not process resumes in Spanish) 

Video instructions: 

• To record the video you can use Loom or a regular video with your cellphone send us the google drive link with your video attached, please make sure the google drive link is set up as public). 
• No background noise.
• Introduce yourself and tell us a little bit about who you are. (Name, Last name, Age, Country you are located, what motivates you)
• Tell us about your previous work experience and skills learned.
• Tell us about your work from home set up (Details of your computer, internet speed and other details you would like to share).

Job Responsibilities

Reduction Specialist Key Responsibilities: 

• Extend a warm and professional welcome to clients visiting the office, ensuring their comfort. 
• Answer incoming calls promptly and professionally. 
• Return calls for all voicemails (from clients or providers) within the established timeframe. 
• Log phone calls and documents into the online document management system accurately and efficiently. 
• Communicate case status updates to clients and maintain conference room cleanliness after meetings. 
• Negotiate outstanding bills and liens with medical providers effectively. 
• Communicate with hospitals and hospital providers to ensure correct billing protocols are followed. 
• Communicate with insurance adjusters to obtain payment logs, releases, and follow up on checks. 
• Oversee the execution of required documents to close cases, submitting them to the appropriate departments and insurance companies as necessary. 
• Provide exceptional customer service to clients, keeping them informed about the steps and timelines involved in closing their case. 
• Prepare final closing packages for clients meticulously. 
• Schedule appointments and meet with clients to explain closing documents and provide them with their settlement checks. 
• Update case notes and progress on Litify, closing the file accordingly once finalized. 
• Attend training sessions regularly to stay updated on all company processes and procedures  
• Ensure all clinic case reductions are submitted within 48 hours of case receipt. 
• Review all hospital cases within 48 hours, update the damages link with pending items, and send any necessary requests within 48 hours of case receipt. 
• Ensure high standards of client service and satisfaction. 
• Address client concerns and inquiries promptly and professionally. 
• Contact clients every 14 days. 
• Return client voicemails the same day. 

Job Requirements

Reduction Specialist Qualifications:

• Strong organizational and leadership skills. 
• Excellent communication and interpersonal abilities. 
• Must consistently be on time and reliable. 
• Must work well in a team environment. 
• Must be punctual.
• Commitment to work overtime on occasion.
• Must speak English and Spanish fluently.
• Have solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Must be a self-starter and multi-tasker.
• Candidate must have ability to work independently.
• Candidate must have the following work at home settings minimum to work:
• Computer:
• Windows: Windows 10, Intel i5 (8th Gen+) or 2ghz and 8 cores, 16 GB RAM, 256 GB SSD
• Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD
• Display: Full HD (1920x1080)
•  Network:
• Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
• Internet Speed: 30 Mbps download, 15 Mbps upload
• Latency: Under 100 m
• Other:
• Noise-canceling headset Preferably with a 3.5mm connection.
• 720p webcam for meetings, huddles and trainings.

Skills Required

• Customer Service - Expert

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