Remote Care Coordinator Assistant

Full Job Description

About TeamUp Therapy

TeamUp Therapy is a pediatric telehealth practice providing speech and occupational therapy to families across Georgia. We believe in removing barriers to care—making therapy ultra-convenient, family-centered, and no-waitlist. Our mission is to help every child reach their full potential through compassionate, high-quality care.

Position Summary

The Care Coordinator Assistant plays a key supporting role in helping children begin therapy quickly and ensuring families have a smooth onboarding experience. You’ll work closely with our Care Coordinator to match families with therapists, manage scheduling logistics, and keep our systems organized.

This role is perfect for someone who is detail-oriented, compassionate, and tech-savvy—with strong communication skills and a heart for helping families access care.

Schedule & Work Environment

• Weekly Hours: 40 hours/week
• Work Hours: 9am-5pm ET, Monday–Friday

Location: Remote 

Training: Initial onboarding and shadowing with the Care Coordinator

Compensation & Classification

• Type: Independent Contractor
• Hourly Rate: $5-7 per hour (USD), depending on experience
• Plus a structured, performance-based bonus program

Success Metrics

• Families are matched with therapists quickly (within 48 hours of evaluation).
• Waitlist and scheduling records are consistently accurate and up to date.
• Communication with families is timely, warm, and professional.
• The Care Coordinator’s time is freed up to focus on high-value family conversations.

You can upload either a Google Drive sharing link or a YouTube link. Please submit it through this Google Form: forms.gle/nWGknC2Rq8oAw1UUA

Only candidates who meet the qualifications will be contacted.

Job Responsibilities

Core Responsibilities

• Therapist Matching & Waitlist Management
• Update and maintain the Therapist Matching Tracker daily.
• Assist in matching families with available therapists based on schedule, language, and insurance.
• Send text messages to confirm family availability and preferences.
• Track matched families and update their records in Dock and Fusion Web Clinic.

Scheduling Coordination

• Ensure families who have completed evaluations are scheduled promptly.
• Send reminders to therapists for monthly availability updates.
• Coordinate with the Care Coordinator to address any scheduling conflicts or delays.

Communication Support

• Communicate with families via text or phone to confirm appointments and share updates.
• Join phone calls with the Care Coordinator when needed for family follow-up or matching.
• Maintain a warm, professional, and family-centered communication style at all times.

Reporting & Organization

• Prepare short weekly summaries of new referrals, pending matches, and bottlenecks.
• Maintain organized records in Google Sheets, Docs, and Slides.
• Support ad-hoc admin projects related to scheduling and family coordination.

Job Requirements

Must-Have Skills & Experience

• Excellent English communication skills—clear and confident on phone calls.
• Strong organizational and data entry skills.
• Comfortable using Google Sheets, Docs, and Slides.
• Professional, calm, and compassionate communicator.
• Experience in healthcare coordination, scheduling, or customer service is a plus.

Skills Required

• Customer Support - Intermediate
• Admin Support - Intermediate
• Customer Service - Intermediate
• Spanish - Expert

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