Remote Collections Agent – Healthcare

Full Job Description

We are a growing healthcare organization dedicated to providing excellent patient care and support. As part of our commitment to responsible billing and patient experience, we are seeking a professional, patient-focused Remote Collections Agent to join our team. This role plays a key part in helping patients understand their balances, setting up payment arrangements, and ensuring timely resolution of accounts.

Job Responsibilities

The Remote Collections Agent – Healthcare is responsible for managing outstanding patient account balances, performing follow-up on overdue accounts, and working with patients in a professional, compassionate manner to resolve their financial obligations. The ideal candidate has experience in accounts receivable, medical billing, or patient account follow-up, along with strong communication skills and a customer-service mindset. MUST HAVE COLLECTION EXPERIENCE

Job Requirements

Key Responsibilities Make outbound collection calls and handle inbound calls regarding patient account balances. Review patient accounts for accuracy, including insurance payments, adjustments, and patient responsibility. Work directly with accounts receivable functions to research and resolve overdue or disputed balances. Educate patients on their statements, balances, and available payment options. Negotiate and establish payment arrangements while following company guidelines. Document all collection activities, payment arrangements, and patient conversations accurately and promptly. Collaborate with billing, accounts receivable, front office, and management teams to resolve discrepancies. Follow HIPAA and all applicable healthcare privacy and compliance regulations. Meet or exceed daily/weekly/monthly productivity and collection goals. Escalate complex issues or disputes to the appropriate team member or supervisor. Maintain a professional, respectful tone with all patients, even in difficult conversations. MUST HAVE COLLECTION EXPERIENCE

Skills Required

• Customer Service - Expert

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