Remote Customer Service Agent

Full Job Description

Customer Care representatives are a critical part of the team at DriveSavers who help communicate with individuals who have experienced data loss, by walking them through the process in order to understand the complexities of recovering data from damaged devices.

We’re looking for effective communicators with a passion for both written and verbal communication as well as individuals who are seeking job satisfaction knowing you’re helping people restore memories they thought may have been lost forever.

Job Responsibilities

Responsibilities

• Receiving inbound calls pre-service, service, and post-service
• Outbound call follow-up
• Working directly with data recovery engineers to report engineers’ findings
• Answering questions about the technical process of data recovery and associated pricing

Job Requirements

Required Skills and Experience

• Excellent interpersonal, organizational, and communication skills

• Great customer service skills

• Strong attention to detail

• Able to work independently as well as part of a team

• Able to analyze and evaluate customer needs

• Able to prioritize and meet deadlines in a fast-paced environment

• Must have passion for staying ahead of current and future technologies

Skills Required

• Telemarketing - Intermediate

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