Remote Operations Manager (LATAM) – Bear Brothers Cleaning (USA)

Full Job Description

This role is only for A-players. This is not a support role.

The Opportunity

This is an opportunity to run and grow one of our locations, with clear incentives, performance-based raises, and real ownership.

We’re offering competitive base pay, commissions, and monthly performance bonuses.

In return, we expect A-player behavior from day one: speed, clarity, and personal accountability.

We recently let someone go after just one week.

Why?

They were too slow to respond, required constant follow-up, and didn’t take ownership of issues in real time. That won’t work here. And having to go through the hiring process again hurts me. I want to be moving forward. We move fast. We pay well. And we’re scaling aggressively.

If that excites you, and you’re a sharp, proactive operator who wants to create generational wealth, then we want you.

About The Role

Bear Brothers Cleaning is one of Alabama’s fastest-growing home cleaning companies, and we’re expanding into a new city.

Compensation (Clear & Performance-Driven)

Starting Base Pay: $6.00/hour (full-time)

Hourly Raises Based on MRR

Your hourly pay increases $0.25 every time the location grows by $2,500 in MRR.

Commissions & Bonuses

$2 per deep / move-out clean 

$3 per successful recurring clean

$1 bonus for each 5-star review

$10 when a cleaner you hired completes 5 cleans

$100 when we break our monthly recurring revenue record (+$1000 beyond previous record)

5% of gross profit on specialty cleans (large commercial, post-construction,etc.)

Your Mission:

You will run the day-to-day operations of a city:

• Sales & Lead Management
• Respond to inbound leads (calls, texts, web requests)
• Explain services, give quotes, and close bookings
• Scheduling & Daily Ops
• Assign cleaners to jobs
• Confirm attendance
• Handle real-time operational issues
• Customer Management
• Keep customers informed and satisfied
• Protect and grow recurring customers
• Recruiting & Capacity Building
• Recruit, interview, and onboard cleaners as demand grows

Your work directly drives revenue — and your earnings grow with the location.

Requirements:

• Scheduling/operations experience
• Customer service experience
• Strong English (spoken + written)
• Fast communicator, proactive, organized
• Reliable internet + quiet workspace

Nice to Have:

• Hiring/recruiting experience
• Experience in service-based businesses

Schedule: 

7:00 AM – 3:00 PM CST, Monday–Friday

Full-time, no side jobs (this role requires full focus)

Job Responsibilities

Your Mission:

You will run the day-to-day operations of a city:

Sales & Lead Management

Respond to inbound leads (calls, texts, web requests)

Explain services, give quotes, and close bookings

Scheduling & Daily Ops

Assign cleaners to jobs

Confirm attendance

Handle real-time operational issues

Customer Management

Keep customers informed and satisfied

Protect and grow recurring customers

Recruiting & Capacity Building

Recruit, interview, and onboard cleaners as demand grows

Job Requirements

Requirements:

Scheduling/operations experience

Customer service experience

Strong English (spoken + written)

Fast communicator, proactive, organized

Reliable internet + quiet workspace

Skills Required

• Project Management - Expert
• Sales & Negotiation - Expert

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