Short Term Rental Host

Full Job Description

Assistant Host – Luxanto

About the Role

Luxanto - a division of Cunningham Real Estate Group based in Las Vegas, NV, is seeking a detail-oriented and guest-focused Assistant Host to support our short-term rental operations. We operate in several markets currently.

This role is ideal for someone with hands-on experience in managing Airbnb listings, communicating with guests, and ensuring smooth, professional service from booking to checkout.

Key Responsibilities

• Serve as the first point of contact for guests, providing warm, professional, and solution-oriented communication
• Manage Airbnb guest inquiries and reservations with rapid response times
• Turn guest situations into positive experiences by resolving concerns with patience, empathy, and professionalismHandle phone calls with confidence, clarity, and exceptional customer service skills
• Coordinate check-in and check-out processes to ensure seamless guest experiences
• Monitor guest reviews, feedback, and ratings to maintain Luxanto’s reputation for excellence
• Assist with updating Airbnb listings, calendars, and availability as needed
• Collaborate with cleaning and maintenance teams to ensure units are guest-ready at all times
• Take detailed notes on guest interactions to ensure consistency across the team
• Stay highly organized in tracking communications, property readiness, and guest satisfaction

Qualifications

• Prior experience with Airbnb or similar short-term rental platforms required
• Strong phone presence and ability to handle guest escalations gracefully
• Demonstrated ability to think quickly, remain calm under pressure, and deliver guest satisfaction
• Tech-savvy with knowledge of Airbnb systems and property management tools
• Excellent written and verbal communication skills
• Highly organized with strong note-taking and record-keeping skills
• Must have reliable high-speed internet for both video and voice calls
• Self-motivated, proactive, and dependable
• Flexibility to occasionally respond outside traditional business hours

What We Offer

• A dynamic role in a growing hospitality-focused company
• Opportunity to make a meaningful impact on guest satisfaction and company successSupportive team culture with room for growth

Job Responsibilities

Serve as the first point of contact for guests, providing warm, professional, and solution-oriented communicationManage Airbnb guest inquiries and reservations with rapid response timesTurn guest situations into positive experiences by resolving concerns with patience, empathy, and professionalismHandle phone calls with confidence, clarity, and exceptional customer service skillsCoordinate check-in and check-out processes to ensure seamless guest experiencesMonitor guest reviews, feedback, and ratings to maintain Luxanto’s reputation for excellenceAssist with updating Airbnb listings, calendars, and availability as neededCollaborate with cleaning and maintenance teams to ensure units are guest-ready at all timesTake detailed notes on guest interactions to ensure consistency across the teamStay highly organized in tracking communications, property readiness, and guest satisfaction

Job Requirements

Prior experience with Airbnb or similar short-term rental platforms requiredStrong phone presence and ability to handle guest escalations gracefullyDemonstrated ability to think quickly, remain calm under pressure, and deliver guest satisfactionTech-savvy with knowledge of Airbnb systems and property management toolsExcellent written and verbal communication skillsHighly organized with strong note-taking and record-keeping skillsMust have reliable high-speed internet for both video and voice callsSelf-motivated, proactive, and dependableFlexibility to occasionally respond outside traditional business hours

Skills Required

• Phone Support - Intermediate
• Customer Service - Intermediate

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