Small Parcel Customer Support

Full Job Description

Applications Without a Video Submission Will Not Be Considered

Customer Service Representative (Shipping & Logistics)

We are a growing shipping aggregation company focused on helping businesses reduce shipping costs and improve logistics efficiency. We are looking for a client-facing Customer Service Representative who can think quickly, solve problems in real time, and confidently manage a variety of customer situations.

Responsibilities

Respond to client inquiries via email, chat, and phone

Assist with onboarding clients onto our shipping technology platforms

Resolve shipping issues, delivery delays, claims, and billing concerns

Coordinate with multiple carriers to identify and implement solutions

Handle non-standard customer requests that may require independent thinking and problem-solving

Requirements

Fluent English communication skills (written and spoken) — required

Strong problem-solving and critical thinking abilities

Ability to manage diverse client requests and difficult situations professionally

Highly organized and comfortable multitasking in a fast-paced environment

Preferred Qualifications

Previous experience in shipping, logistics, or customer support

Experience using CRM platforms such as HubSpot, Zendesk, or similar tools

Application Requirements

An updated resume

A 2–3 minute video introducing yourself, explaining your customer service experience, and describing a challenging situation you successfully resolved

Applications submitted without a video will not be reviewed.

Job Responsibilities

See English Job Description.

Job Requirements

See English Job Description.

Skills Required

• Customer Support - Expert
• Customer Service - Expert

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..