Utility Specialist (real estate, property management)

Full Job Description

We are a property management company in the United States. We are seeking a detail-oriented Utility Specialist to handle all aspects of utility account management for our portfolio of properties. This role involves working directly with utility companies (providers of power, water, sewer, gas, etc) to initiate, transfer, or terminate services, ensuring our properties are always utility-ready. The ideal candidate will also assist with updating our property management software (AppFolio) and coordinating with our team via Slack. You will mostly talk to utility companies on the phone and live chat.

Work Hours: Business hours to contact utility providers and communicate with the team in real time. New York / Eastern Time Zone

Compensation:

• $5 hourly / $400 every 2 weeks / $800 monthly
• If you do a great job, you'll be able to make more money.

Job Responsibilities

Key Responsibilities:

• Manage utility service setups, transfers, and disconnections across multiple properties.
• Communicate with utility providers via phone, live chat, and email to ensure smooth service transitions.
• Update and maintain utility-related information in our property management system (AppFolio).
• Coordinate with the internal team through Slack to keep them informed of utility statuses and resolve any issues.
• Assist with miscellaneous administrative tasks as needed to support the property management team.

Job Requirements

Qualifications:

• Fluent in spoken and written English (a must for communicating with utility companies and our team).
• Prior experience working in property management, real estate, or a similar role is highly preferred.
• Familiarity with AppFolio or similar property management systems is a strong plus.
• Strong communication skills, especially over the phone and live chat.
• High level of attention to detail and organization.
• Self-motivated, with the ability to manage time effectively and work independently.

Preferred Experience:

• Previous experience managing utility accounts for a property management company.
• Remote work experience with U.S.-based companies.

Skills Required

• Real Estate Sevices - Intermediate

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