Virtual Assistant

Full Job Description

You’ll work alongside our team to support the full sales cycle — minus the phone calls.

Important Notes:

🚫 This is 100% a written communication role.

You will never be asked to make or take calls. All customer interactions happen through email.

✍️ You will represent the broker directly in writing.

Emails will be written in the broker’s voice, with you handling communication as if you are them.

Job Responsibilities

• Manage New Leads:
• Enter, organize, and move leads through the pipeline in Pipedrive CRM
• Ensure each lead is followed up on promptly and tracked with notes and tasks

• Communicate With Clients:
• Write and send follow-up emails
• Request information needed to quote or book shipments
• Keep clients updated throughout the sales and quoting process

• Customer Account Support:
• Help maintain customer records and data accuracy
• Coordinate with quoting and operations teams to ensure smooth handoffs
• Review client activity and re-engage dormant customers via email

• Inbox Management:
• Monitor and organize the broker's email inbox
• Flag important messages, draft responses, and archive as needed

Job Requirements

• Strong English written skills
• Experience with CRM
• Highly organized and dependable
• Tech-savvy
• Able to follow instructions and work independently

Skills Required

• Writing - Intermediate
• CRM - Intermediate

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