Virtual Assistant

Full Job Description

We are a compassionate, patient-centered outpatient mental health clinic dedicated to providing high-quality behavioral health services. Our team is seeking a reliable and detail-oriented Virtual Assistant to support daily operations and ensure smooth communication between patients, providers, and staff.

Qualifications:

Previous experience as a Virtual Assistant, Medical Receptionist, or Administrative Assistant (healthcare or mental health setting preferred)

Strong organizational skills and attention to detail

Excellent written and verbal communication skills

Ability to multitask and prioritize in a fast-paced environment

Proficiency in EMR/EHR systems and scheduling software (preferred, but willing to train)

Knowledge of HIPAA compliance and patient confidentiality standards

Reliable internet connection and quiet remote work environment

Job Responsibilities

Responsibilities:

Manage and respond to phone calls, emails, and patient inquiries in a timely, professional manner

Schedule, confirm, and update patient appointments

Maintain accurate and confidential patient records in compliance with HIPAA guidelines

Assist providers with administrative tasks, including documentation, forms, and correspondence

Verify insurance information and assist with billing support as needed

Track and follow up on patient referrals, authorizations, and medication requests

Support office workflow by coordinating with clinical staff and management

Perform other administrative duties as assigned to ensure clinic efficiency

Job Requirements

Qualifications:

Previous experience as a Virtual Assistant, Medical Receptionist, or Administrative Assistant (healthcare or mental health setting preferred)Strong organizational skills and attention to detail

Excellent written and verbal communication skills

Ability to multitask and prioritize in a fast-paced environment

Proficiency in EMR/EHR systems and scheduling software (preferred, but willing to train)Knowledge of HIPAA compliance and patient confidentiality standards

Reliable internet connection and quiet remote work environment

Skills Required

• Administration - Intermediate

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