Virtual Assistant (Bilingual: English & Spanish)

Full Job Description

Position Overview

We are seeking a dedicated and efficient Virtual Assistant to join our dynamic team. This role involves a wide range of administrative and support tasks, focusing on lead management, social media management, booking management, and lead follow-up. The ideal candidate will be a proactive individual with excellent communication skills, capable of multitasking and handling various responsibilities efficiently.

Work Schedule

• Hours: Monday to Saturday, 9:00 AM to 6:00 PM
• Total Weekly Hours: 54 hours

Salary

• Hourly Rate: $7 per hour
• Monthly Salary: Approximately $1,512 (based on a 54-hour workweek)

Training and Development

• Comprehensive training will be provided for all systems and responsibilities.
• Ongoing support and professional development opportunities.

Job Responsibilities

Responsibilities: 

 1. Booking Management using Booking Koala:

- Adjusting and Managing Bookings:

  - Regularly update and manage the scheduling of cleaning services.

  - Make adjustments to bookings as per client requests or operational needs.

- Creating New Bookings:

  - Handle new booking requests efficiently, ensuring all relevant details are accurately captured.

- Maintaining Booking Records:

  - Enter detailed notes in bookings for cleaners, ensuring clear communication and understanding of each job's specific requirements.

  - Keep a meticulous record of all bookings for easy reference and management.

- Customer Interaction:

  - Interact with customers for booking confirmations, changes, and inquiries.

2.  Lead Management using Go High Level:

- Lead Follow-Up and Funnel Management:

  - Follow up with new leads, guiding them through the sales funnel towards conversion.

  - Utilize Go High Level’s features to automate parts of this process where applicable.

- Re-engaging with Older Leads:

  - Identify and re-engage with leads that have not converted, using tailored strategies to reignite their interest.

• Cold calling leads promptly and professionally. 

• Follow up with leads, providing information about our services, understanding their  needs, and attempting to close the sale 

• Follow up with previous clients that have used our services. 

- Campaign Management:

  - Assist in the creation and management of marketing campaigns within Go High Level.

  - Monitor campaign performance and provide insights for optimization.

3. Social Media Management: 

• Create engaging and relevant social media posts to promote our services and engage with our  online community using Canva 

4. Communication Using Slack and Openphone: 

• Facilitate effective communication between our cleaning team members and clients. • Assign cleaners to specific jobs, considering cleaner availability. 

• Conduct interviews with Hispanic cleaners and assess their qualifications and suitability for our  team. 

• Handle customer complaints with patience and professionalism, finding appropriate solutions  to ensure client satisfaction. 

• Respond to customer inquiries promptly, providing accurate information and assistance.

Job Requirements

Requirements: 

- Bilingual proficiency in English and Spanish is a must. 

- Excellent phone etiquette and comfortable with cold calling. 

- Strong organizational and multitasking skills. 

- Effective communication and interpersonal abilities. 

- Proactive problem-solving skills. 

- Proficiency in social media management and content creation is a plus. 

- Prior experience in a similar role or customer service is advantageous.

Skills Required

• Admin Support - Expert
• Cold Calling - Intermediate
• Sales - Intermediate
• CRM - Intermediate

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