Virtual Assistant for Customer Service & Administrative Support

Full Job Description

Hello! Thank you for your interest in this job. We’re looking for an enthusiastic, highly-motivated Virtual Assistant to help us with Customer Service and Administrative tasks.

We help people resolve their chronic fatigue, & Long Covid by finding & fixing the real root causes of their symptoms naturally, so that they can live the life they deserve. If this feels like something you can be passionate about, then please apply.

COMPANY:

EnergyMD

WORK HOURS & SCHEDULE:

Monday – Friday 8-4 PST

WORK DURATION:

Long Term, 40 hours per week

HOURLY RATE:

$5-6/hour to start based on experience and interview. We provide regular raises based on performance.

MAIN RESPONSIBILITIES:

1. Customer service - email, text and zoom to those in our programs and potential clients
2. Administrative tasks - schedule appointments, manage calendars, and support daily operations of the business
3. And any other support needed for the business

THE RIGHT PERSON FOR THIS JOB WILL:

1. Have attention to detail
2. Be able to follow specific, detailed instructions
3. Be organized
4. Be able to think critically and solve problems
5. Be optimistic
6. Be committed to excellence
7. Be comfortable asking questions when you get stuck (as we all do :-).
8. Have excellent written & verbal communication in English.
9. Have good internet upload speeds for uploading videos to the web.

BONUSES & raises based on the following Key Performance Indicators (KPIs):

1. Appointments scheduled and forms filled out for interviews within 48 hours or by the due date assigned
2. Tasks accomplished by their due date
3. Great communication and avoidance of making assumptions
4. Overcome and resolve tech challenges/issues in a timely manner (generally within 48-72 hours depending)
5. SOPs are followed and updated when processes have changed
6. Solutions are always presented alongside with the challenges you encounter
7. Questions are asked for clarity and mistakes are infrequent
8. Responsibility taken for tasks and their outcomes

If you believe that you are a good fit for this position, fill out the application at https://form.jotform.com/221820291505145

We look forward to seeing if you're a good fit for our team!

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Admin Support - Intermediate
• Customer Service - Intermediate

Attachments

No Attachments

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