Virtual Assistant for Psychiatric Practice (Remote)

Full Job Description

A remote administrative support position for an Akron, Ohio-based psychiatric practice serving adults. This role focuses on managing scheduling, insurance verification, digital patient intake coordination, and file management while maintaining strict HIPAA compliance protocols. Requires US Time Zone availability for synchronous collaboration during business hours. The position begins at 20 hours per week with potential growth to 30 hours as practice volume increases. Candidates must demonstrate clear English communication skills (written and spoken), willingness to complete ongoing healthcare compliance training, and pass an international background check. Prior healthcare experience is beneficial but not required—strong emphasis on adaptability and commitment to learning psychiatric practice workflows. All hires must sign a Business Associate Agreement and adhere to secure data handling procedures for protected health information.

Job Responsibilities

Manage patient scheduling and appointment coordination

Handle insurance verification and prior authorization requests

Process digital patient intake forms and documentation

Maintain electronic health records with attention to detail

Support provider calendar management and meeting coordination

Assist with practice communications (email, phone follow-ups)

Job Requirements

Reliable high-speed internet and a dedicated quiet workspace

Fluent English communication skills (written and spoken) - we value clear communication over perfect accent

Willingness to complete ongoing HIPAA/compliance training specific to mental health practices

Basic understanding of psychiatric terminology or strong willingness to learn

Ability to work independently with minimal supervision during US business hours

An international background check will be required prior to hire

Nice-to-Have (Not Required):

Previous experience in healthcare settings

Familiarity with mental health practice workflows

Knowledge of EHR systems

Skills Required

• Administration - Intermediate

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