Virtual Assistant for Sales & Customer Support | Loom Video Required

Full Job Description

We are looking for a reliable, detail-oriented Virtual Assistant to support our growing team at Aglow. 

This role involves customer communication, scheduling, administrative support, and helping us stay organized day to day.

Important: Application Requirement

Applications will only be considered if you submit a Loom video introduction. Please DO NOT APPLY if you are not sending the video.

Please record a short Loom video introducing yourself and answering the questions below:

• Your name and location
• Your previous experience as a Virtual Assistant or in related roles
• Whether you are currently working, and where
• What tools you are familiar with (examples: CRM systems, Google Workspace, Meta Ads, Canva, customer service platforms, etc.)
• Your experience with social media or lead management (Instagram, Facebook messages, responding to leads, scheduling estimates, following up, etc.)
• Why you believe you would be a good fit for Aglow
• Your availability
• Your internet setup and workspace (working hours, internet speed, and whether you have a quiet environment for calls)

Please send your Loom video link by text message.

We look forward to learning more about you.

Job Responsibilities

Customer Communication

• Answering incoming phone calls from customers
• Making outbound calls to follow up with leads and clients
• Responding to customer inquiries and messages
• Scheduling appointments and confirming bookings

Administrative & Operational Support

• Managing and organizing inbox communications
• Updating CRM and customer records
• Data entry and maintaining organized records
• Supporting day-to-day business operations

Team Collaboration

• Communicating with the team using Slack
• Managing tasks and documentation using Notion
• Recording and reviewing instructions and training through Loom

Job Requirements

We are looking for candidates who have:

• Strong verbal English proficiency (very important)
• Clear and confident phone communication skills
• Strong written English
• Excellent attention to detail
• Ability to work independently and stay organized
• Reliable internet connection
• Comfortable learning and using new technology

Experience with the following tools is a plus:

• Google Workspace (Docs, Sheets, Gmail, Drive)
• Notion
• Slack
• Loom
• CRM systems
• AI tools such as ChatGPT

*Previous experience working as a Virtual Assistant, administrative assistant, or customer support representative is preferred but not required.

Skills Required

• Administration - Expert
• Customer Service - Expert
• Sales & Negotiation - Expert

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