Virtual Assistant – Operations & Client Support

Full Job Description

Program: Di Lorenzo Soccer Mindset (DSM) 

Location: Remote 

Schedule: Monday–Friday

Standard hours: 10:00 AM – 7:00 PM

Mondays may start earlier 

Di Lorenzo Soccer Mindset is looking for a detail-oriented, tech-savvy Virtual Assistant to support daily operations, client communication, and system management. This role plays a key part in ensuring a smooth experience for our athletes and families while keeping our internal systems organized and automated.This position requires strong hands-on experience with GoHighLevel (GHL) and Zapier, especially building, updating, and troubleshooting workflows and automations.

Job Responsibilities

Manage and maintain GoHighLevel (GHL), including creating, updating, and troubleshooting workflows and automations

Build and manage Zapier integrations connecting multiple platforms and systems

Perform basic setup and management of GHL sub-accounts when needed

Communicate with clients via email and SMS, ensuring timely and professional responses

Support clients throughout their subscription to DSM programs

Manage client support and messaging inside the Trainerize app, including:

• Setting up client accounts
• Responding to messages sent by athletes/kids
• Monitoring and engaging with in-app posts

Follow up on and resolve client support tickets efficiently

Gather, organize, and maintain accurate data across systems (GHL, Airtable, etc.)

Create, update, and document SOPs for new and existing processes

Collaborate closely with the internal operations team to ensure smooth workflows

Attend team meetings and coaching calls via Slack and Zoom

Proactively identify and suggest process improvements to increase efficiency

Job Requirements

• High School Diploma (minimum)

• 2+ years of relevant experience

• English proficiency: C1 or higher

• Strong experience with GoHighLevel (required – workflows & automations)

• Experience with Zapier and multi-platform integrations (required)

• Strong multitasking skills across multiple platforms and projects

• Detail-oriented with data entry, system accuracy, and client communication

• Team player, collaborating within an operations team of 9

• Comfortable communicating via Slack and Zoom

Skills Required

• Customer Support - Intermediate
• Data Entry - Intermediate
• Slack - Intermediate
• CRM - Expert

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