Virtual Assistant / Sales & Operations Coordinator (ADVANCED ENGLISH + SPANISH REQUIRED)

Full Job Description

OneTouch Cleaners – San Diego

OneTouch Cleaners is hiring a highly motivated and experienced Virtual Assistant to join our growing team. We are looking for someone who is confident on the phone, highly organized, tech-savvy, and able to handle both sales and daily operations.

This is NOT an entry-level position. You must have excellent English communication skills, strong sales ability, and experience handling scheduling and customer service.

IMPORTANT – REQUIRED TO APPLY

To qualify, you MUST send a 30-second voice recording introducing yourself and explaining:

Your experience in sales/customer service

Why you would be a good fit for this role

Applications WITHOUT a voice recording will NOT be considered.

We are looking for someone who can speak confidently, professionally, and naturally with customers over the phone.

To apply, send:

Your resume

Your 30-second voice recording

Your availability

Your internet speed test screenshot

Join one of the highest-rated cleaning companies in San Diego and grow with our team.

Job Responsibilities

Responsibilities

Answer inbound calls and convert leads into booked cleanings

Follow up with warm leads via phone, text, and email

Manage daily cleaning schedules and coordinate with cleaners

Handle reschedules, cancellations, and client communication

Ensure jobs are properly assigned and confirmed

Assist with operations and problem-solving throughout the day

Respond to customer inquiries professionally and quickly

Maintain excellent customer service and booking conversion rates

Work with platforms such as BookingKoala, OpenPhone, Discord, and Google Sheets

Job Requirements

Requirements

ADVANCED English speaking and writing skills (MUST)

Strong sales and objection handling skills

Experience with customer service and scheduling

Highly organized and detail-oriented

Able to multitask in a fast-paced environment

Reliable internet connection and quiet workspace

Comfortable using CRMs, scheduling software, and communication tools

Must be proactive, professional, and dependable

Skills Required

• Admin Support - Intermediate
• Administration - Intermediate
• Customer Service - Expert

Attachments

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