Virtual call center front desk -healthcare

Full Job Description

Position Summary:

The Virtual Front Desk Coordinator will be responsible for managing front desk operations remotely across our seven physical therapy locations. This role involves a range of administrative tasks, including answering phones, scheduling patient appointments, and ensuring a seamless check-in process for patients attending appointments at our various locations.

About CAM Physical Therapy and Wellness Services LLC

At CAM Physical Therapy and Wellness Services LLC, we are dedicated to providing high-quality care and helping our patients achieve their wellness goals. With over 35 years of experience, we proudly operate seven clinics across Maryland, USA offering physical therapy, occupational therapy, and wellness services. As a minority-owned business recognized for its commitment to the community, we take pride in fostering a collaborative and professional environment that supports the growth of both our team members and the patients we serve.

What We Offer:

Competitive salary with room for growth.

Flexible working hours to accommodate work-life balance.

A supportive, remote team environment.

Join us in making a positive impact in the healthcare community while advancing your career with CAM Physical Therapy and Wellness Services LLC—all from the comfort of your home!

Job Responsibilities

Phone Management:

• Answer incoming calls promptly and professionally.
• Provide information about services, answer inquiries, and direct calls to the appropriate departments or individuals.

Appointment Scheduling:

• Contact patients to schedule and confirm appointments, ensuring efficient coordination with the respective physical therapy locations.
• Utilize scheduling software to manage appointments and update patient records.

Patient Check-In:

• Facilitate a smooth and welcoming check-in process for patients attending appointments.
• Verify patient information and update records as needed.

Communication and Coordination:

• Collaborate with on-site front desk staff and clinical teams to ensure accurate and up-to-date information.
• Communicate any changes in schedule or appointments to relevant parties.

Customer Service:

• Provide excellent customer service by addressing patient inquiries, resolving issues, and ensuring a positive experience for all patients.

Administrative Support:

• Assist with general administrative tasks, such as data entry, filing, and maintaining patient records.
• Support other virtual and on-site team as needed.

Job Requirements

Qualifications:

• Previous experience in health care, customer service or administrative role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with scheduling software and basic office applications.
• Ability to work independently and remotely.

Preferred Qualifications:

• Experience in a healthcare or physical therapy setting.
• Knowledge of medical terminology.
• Familiarity with electronic health records (EHR) systems.

Working Conditions:

This position is remote, and the candidate must have a reliable internet connection, must have 2 monitors with windows (no Apple products). Regular communication with on-site staff and periodic team meetings may be required.

Join us in making a positive impact on the lives of our patients. If you are a dedicated and organized individual with a passion for delivering excellent customer service, we invite you to apply for the Virtual Front Desk Coordinator position at CAM Physical Therapy.

Skills Required

• Administration - Intermediate
• Customer Service - Intermediate

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