Virtual front desk receptionist

Full Job Description

Full time (40 hours/week Monday-Friday)

Starting at $6.00/ hour

Job Description:

Welcome to the role of a Virtual Front Desk Receptionist! In this role, you will be the

first point of contact for patients via video calls. You will be responsible

for providing excellent customer service, managing patient appointments,

explaining insurance benefits and collecting patient payments. You will need to

be organized, detail-oriented, and have strong communication skills in order to

successfully perform this role. Your enthusiasm and professionalism will be

essential in creating a positive experience for our patients. We look forward

to you joining our team and helping us provide the highest level of customer

service to our patients. 

Job Responsibilities

Providing the highest level of

customer service

·       

Greet patients

and visitors in a welcoming and professional manner •      

Schedule patient

appointments •      

Update and

maintain patient information in our EMR system •      

Collect copays

and other payments·       

Explaining

insurance benefits•      

Answer patient

questions and provide guidance •      

Process patient

intake forms •      

Assist with other

administrative tasks as needed

Job Requirements

We are looking for an organized,

detail-oriented, and hard-working individual with experience in customer

service and administrative responsibilities. The candidate must enjoy helping

others, as this is the main focus of our business. Candidate must also possess:·       

Excellent verbal

and written communication skills·       

The ability to

multitask and work well with others on the team·       

Comfortable

working in fast-paced environments·       

Phone skills,

including familiarity with complex or multi-line phone systems·       

Minimal

background noise ·       

Proficient in MS

Word and Excel·       

A patient and

empathetic attitude·       

Excellent

communication skills·       

Dress

professionally·       

A great eye for

detail ·       

Ability to

maintain confidentiality of patient records

Contractor

Computer Spec Requirements:·       

Windows

10/11 or newer·       

Processor

- Intel (Core i5 8th Gen, Year 2017)/AMD (Ryzen, Year 2017)/M1 or newer·       

RAM

– 8GB or more·       

Hard

Drive - SSD·       

Network

connection - Ethernet connection to network (wired). Fiber internet provider

recommended. ·       

Webcam,

USB headset·       

Dual

Monitor

Skills Required

• Admin Support - Expert
• Customer Service - Expert

Attachments

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