Alex A.

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Duarte&Barros SAS

Financial Director

• Participated in drafting the company’s plan and direction, focusing on growth, acquisition, product development, and integration strategy

Billing support project manager

Reviewed and verified income cases from ATT about billing inconsistencies and requests from inside clients from other departments and delivered high-standard calculations

Customer service Agent/Supervisor

Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques

Client Service Representative

Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.