Adriana Á.

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UNAPEC

Receptionist & Registration Assistant

Greeted visitors and provided professional assistance during institutional events. Directed guests and responded to inquiries with professionalism. Supported registration activities while maintaining organized documentation. Demonstrated excellent costumer service and attention to detail.

Alorica, Inc.

Costumer service representative

Provide technical support and costumer service for Samsung electronics devices through phone and digital support channels. Diagnose and resolve costumer issues efficiently while ensuring a positive costumer experience. Handle high volumes of costumer interactions while maintaining quality standards. Document costumer cases accurately using CRM platforms.

TransPerfect Connect

Customer Service Representative (BRMS Insurance Campaign)

Resolved complex customer and provider inquiries by analyzing issues and providing accurate, timely solutions. Communicated with healthcare providers to verify information, address concerns, and provide correct guidance on insurance-related matters. Maintained strong organizational skills by documenting interactions and tracking case progress efficiently. Responded to emails and chat inquiries with clear, professional, and accurate information.

Logistics Coordinator

Coordinate logistics operations for residential equipment deliveries across multifamily properties within the United States. Track shipments and ensure on-time delivery schedules. Utilize Microsoft Excel to manage operational reports and logistics data. Collaborate with internal teams to resolve delivery issues quickly and efficiently.