Adrian L. I am offline now
AVAILABLE TO WORK
GuatemalaBilingual Virtual Assistant & Customer Success specialist supporting US clients.
I can work as a
- Virtual Assistant
- Customer Support
$1920 /Month I accept:- Cryptocurrency
- Payoneer
- +3
- Cryptocurrency
- Payoneer
- +3
About me
6+ years supporting US-based clients across SaaS, automotive, and telecom. Managed 15–60 accounts simultaneously at Gusto, CDK Global, and Apple Support with 95–97% first-contact resolution. HubSpot CRM Certified.... More
Skills
Communication
Bilingual communicator (EN/ES, C2) with 4+ years in remote US client support. Expert in Slack, Zoom, and async communication. Experienced with Loom for documentation and client-facing video updates.
Customer Service & Admin Support
5+ years managing US client accounts across SaaS, automotive, and telecom. 95–97% FCR, 9–10/10 CSAT. HubSpot CRM Certified. Bilingual EN/ES. Expert in email, CRM, admin, and client support.
Experience
Genpact Guatemala for CDK Global
Remote Support Specialist & Operations C
Supported 15–20 automotive dealership accounts daily via CDK Global DMS — 100% remote. Navigated the June 2024 CDK ransomware crisis affecting 15,000+ dealerships. Trained 20+ advisors and reduced onb
Teleperformance Guatemala Gusto Cox
Customer Success Specialist
Managed 60+ Premium SMB accounts on Gusto SaaS and 50+ daily Cox Communications interactions. Maintained 9–10/10 CSAT and 95–97% first-contact resolution across bilingual EN/ES support. Handled client
Telus Digital for Apple Support
Tier-2 Senior Advisor & Official Trainer
Promoted from Tier-1 to Tier-2 Senior Advisor in under 10 months supporting Apple's full ecosystem. Resolved 20 cases/day at 67% faster than team average. Selected as Official Mentor and Trainer. Mult
Education
Universidad Rafael Landivar
Bachelor of Arts in Communication Sciences. Specializations in digital marketing, content strategy, audiovisual production, and organizational communication. Award-winning filmmaker — First Place and Best Director at the inaugural Lente de Contacto student film festival.
Certifications & Courses
HubSpot CRM Platform Certification
CRM administration, pipeline management, contact tracking, and customer lifecycle workflows using HubSpot's platform.
Certification: C2 English Level
Native-level English proficiency certified at C2 — the highest level on the CEFR scale. Fully bilingual EN/ES across written and spoken communication.
Certification: Canva for Work
Professional visual content creation, brand kit management, and team collaboration workflows using Canva Premium.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
Some of my hobbies include filmmaking (I'm an award-winning director), music production, 3D animation, and building digital tools.
Portfolios
Hourly Rate (USD):
$12
Experience:
5 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Adrian L.
General Information
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