I am an English teacher and I am currently working as an interpreter.
Bilingual Spanish/English Medical Interpreter experienced in providing OPI and VRI services for hospitals and healthcare providers. Skilled in handling high-volume calls, facilitating communication between patients... More
When I was in college I was passionate about interesting facts of the past, which lead me to enjoy these subjects, I develop the passion to read and have good scores on my tests.
Provide medical interpretation services (Spanish/English) for hospitals, clinics, and healthcare providers through OPI and VRI platforms. Handle high-volume inbound interpretation calls, serving as the communication bridge between patients and medical staff. Assist providers with patient intake conversations, medical consultations, appointment coordination, and follow-up instructions. Document call details and follow confidentiality and HIPAA compliance procedures. Support healthcare teams by facilitating clear communication in emergency, routine care, and administrative situations.
Assisted customers with shipment tracking, delivery scheduling, and claims resolution. Documented customer cases accurately in internal systems. Provided bilingual support to ensure clear communication and efficient service.
Managed high-volume inbound and outbound calls assisting customers with reservations and service requests. Provided bilingual support (English/Spanish) and created CRM service tickets. Screened and routed calls to appropriate departments while maintaining high customer satisfaction.
Delivered professional Spanish/English interpretation for medical, legal, and social service calls. Assisted healthcare providers and case managers with patient intake, appointment scheduling, and follow-up communication. Maintained accurate electronic records and call documentation in internal systems. Supported communication between patients, attorneys, social workers, and healthcare professionals.
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