banner
worker img

Anuar K.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Honduras
I’m available for a long-term job

Customer and Technical Support Representative, with 10+ years of experience

I can work as a
  • Customer Support
  • Admin Support
Full Time
Dollar icon $3200 /Month

I accept:
    • Wire Transfer
    • Other

This profile has not been socially verified yet
Anuar is a morning Bird and wants to work during America/Costa_Rica Time

About me

    I've vast experience working as a Customer and Technical support representative. Additionally, I have long experience in Policies, Content Moderation, and Quality Assurance.

Skills

Customer Service & Admin Support

I've been specializing in Chat and Ticket/Email Support. I have solid knowledge of tools such as ZenDesk, HubSpot, and Helpscout.

Email Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Customer Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Data Entry
(*)
(*)
(*)
( )
( )
3 of 5
Phone Support
(*)
( )
( )
( )
( )
1 of 5
Email Management
(*)
(*)
(*)
(*)
( )
4 of 5
Customer Service
(*)
(*)
(*)
(*)
(*)
5 of 5
Market & Product Research
(*)
(*)
(*)
( )
( )
3 of 5
CRM
(*)
(*)
(*)
(*)
(*)
5 of 5
Writing & Translation

I've helped my teams create articles for their knowledge base - by investigating and collecting information for Support Articles and Technical Troubleshooting.

Web Content Writing
(*)
(*)
(*)
(*)
( )
4 of 5
English Translation
(*)
(*)
(*)
(*)
( )
4 of 5
Article Writing
(*)
(*)
(*)
(*)
( )
4 of 5
Spanish Translation
(*)
(*)
(*)
(*)
(*)
5 of 5
Writing
(*)
(*)
(*)
(*)
( )
4 of 5

Experience

Company logo
2014 - 2015
Startek
Customer Service Representative

Assisted customers with their inquiries, and provided support to my peers with their questions, to ensure we could provide efficient support.

Company logo
2015 - 2021
PartnerHero
Customer Support Associate

+ Provided Customer and Technical Support to Customers - via Tickets/Email and Chat. + Worked on Content Moderation and Quality Assurance. As well as anti-fraud projects.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Report icon
To directly report workers that may violate Pros Marketplace's Terms of Service or Policies.Although we verify and confirm every remote worker profile this could happen and this feature is specifically designed for reporting remote workers that may be fraudulent,spam,fake, or inaccurate..