
Customer and Technical Support Representative, with 10+ years of experience
I've vast experience working as a Customer and Technical support representative. Additionally, I have long experience in Policies, Content Moderation, and Quality Assurance.
I've been specializing in Chat and Ticket/Email Support. I have solid knowledge of tools such as ZenDesk, HubSpot, and Helpscout.
I've helped my teams create articles for their knowledge base - by investigating and collecting information for Support Articles and Technical Troubleshooting.
Assisted customers with their inquiries, and provided support to my peers with their questions, to ensure we could provide efficient support.
+ Provided Customer and Technical Support to Customers - via Tickets/Email and Chat. + Worked on Content Moderation and Quality Assurance. As well as anti-fraud projects.

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