I'm a Customer Service Representative and I've been into it for some year now.
I've work indepedently for private clients as well as for companies such as Diagnostic Laboratories and Teleperformance.
Developing my capacity for self-management and teamwork allowed me to promote the creation of training material for my work team and carry out more personalized training sessions.
Manage incoming calls and customer service inquiries, generate sales opportunities that translate into new customers, Identify and evaluate customer needs to achieve their satisfaction.
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