
I´ve worked in Inside Sales and Services for more than 4+ years
I´ve worked for AT&T National Business and Residential Services, TechMahindra Verizon Wireless and Spot On as BDR(Business Developer Representative). Sales Agent, Customer Advocate, Team Leader/Manager, Trainer. I... More
Manages workload to ensure daily/monthly targets are achieved. Motivate agents to achieve success and creates a team atmosphere. Monitor, train, and develop collectors to maximize results
Listen to calls, make sure agents followed guidelines and procedures • Conducted Weekly team Meetings to review team performance.
Review Teams performance, based on it, provide coaching and development strategies. At the beginning of the month, elaborate action plan in order to reach Goals, Expectations, and Metrics

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