Customer service representative specialized in medical and legal field
For the last 6 years I've been working directly with customers, giving specialized support to a travellers' insurance company and a legal organization, managing to operate smoothly even on tight deadlines,... More
I delivered legal advice to the clients, answered the hotline with a flow of more than 50 incoming calls daily resolving customer's concerns, and scheduled meetings with staff/clients.
I ensured that medical documents (bills and reports) sent by the customers were authentic. Analyzed complex cases and reported to supervisor and in charge of answering clients question via email/phone
Coordinate appointments for the physicians, reducing scheduling errors and now shows. Organize over 30 electronic emails of daily client communications ensuring frequent and prompt responses.
Advanced Program for Adults in the English Language
The achieved English level is 84/100 on the EF SET score scale and C2 Proficient according to the Common European Framework of Reference (CEFR). The EF SET score is calculated as an average of the reading and listening scores.
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