Managing client accounts and delivering efficient customer support.
English professional with a Bachelor's degree in Graphic Design. Strong communication skills in English and Spanish, with a high capacity for adaptation and fast learning. Focused on continuous development and the... More
Comprehensive customer service management for ticket purchase and sales campaigns. User support in account management, including purchasing, selling, and transaction tracking processes. Efficient resolution of issues related to products, orders, and digital platforms, ensuring compliance with quality standards. Effective communication focused on customer satisfaction and user experience optimization. Support and guidance for new agents on the floor or within the team, assisting with onboarding, process clarification, and best practices to ensure service quality and operational efficiency. Recognized as a Platinum Agent for exceeding performance targets, demonstrating excellent communication, problem-solving skills, and commitment to customer satisfaction.
Simultaneous and consecutive interpretation from English to Spanish and vice versa. Bridged language gaps to ensure precise and effective communication between multilingual stakeholders.
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