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Alicia E.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Mexico
I’m available for a long-term job

I am a Business Administrator with experience as Customer Service Supervisor,

I can work as a
  • Customer Support
  • Admin Support
Full Time
Dollar icon $1000 /Month

I accept:
    • PayPal
    • Wire Transfer

This profile has been successfully verified with Facebook
Alicia is a morning Bird and wants to work during America/Mexico_City Time

About me

    I am a business administrator with experience in Customer Service, Procurement Engineering, Short term planner, and Master Scheduler. I have worked for transnational companies such as L'Óreal, Honeywell, Cummins... More

Skills

Accounting

Basic knowledge of accounting and bookkeeping

Bookkeeping
★
★
★
★
★
2 of 5
Accounting
★
★
★
★
★
2 of 5
Customer Service & Admin Support

Keep service level KPI at 95%-98% of customer satisfaction. Archived and maintained high KPI results.

Email Support
★
★
★
★
★
4 of 5
Customer Support
★
★
★
★
★
4 of 5
Data Entry
★
★
★
★
★
4 of 5
Administration
★
★
★
★
★
4 of 5
Phone Support
★
★
★
★
★
4 of 5
Research
★
★
★
★
★
4 of 5
Admin Support
★
★
★
★
★
4 of 5
Email Management
★
★
★
★
★
4 of 5
Customer Service
★
★
★
★
★
4 of 5
Photo Editing
★
★
★
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★
3 of 5
Market & Product Research
★
★
★
★
★
3 of 5
CRM
★
★
★
★
★
4 of 5

Experience

Company logo
2012 - 2015
L'OREAL
CUSTOMER SERVICE / MASTER SCHEDULE JR. / SHORT TERM PLANNER

Management of launch and ongoing part numbers. Tracking customer’s critical codes. Production Plan validation. Reconciliation of production plan in system. Monthly analysis of achievement goals.

Company logo
2018 - 2020
HONEYWELL
CUSTOMER SERVICE SUPERVISOR

Lead a 12 agent’s team in order to accomplish customer service goals such as Customer Satisfaction and Delivery on time. Meet customer’s requirements and keep customer inform. Monitoring each team.

Company logo
2015 - 2018
CUMMINS FILTRATION
PRODUCTION PLANNER / CUSTOMER SERVICE

Collaborate with other areas in order to accomplish service and production goals. Meet customer’s requirements in time and keep customer inform. Planning and follow up of production schedule.

Education

2003 - 2008
Universidad Autónoma de San Luis Potosí

Business Degree. Specialist in Marketing, Finance, and Human Resources.

2010 - 2012
Universidad del Centro de México

International Trade Degree by Universidad del Centro de México.

Certifications & Courses

2016 - 2018
APICS

Degree on Master Planning of Resources, Detail Scheduling and Planning, and CPIM Advanced

2018 - 2018
ITESM

Customer Service Workshop focuses on improving customer overall experience and measure.

Languages

English

Overall skills: Advanced
Written Level: Intermediate
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

French

Overall skills: Intermediate
Written Level: Beginner
Spoken Level: Intermediate

My Hobbies

    Enjoying family time. Play board games. Learn new crafts like handmade jewelry. Or try new things like hiking. And watch Netflix.

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  • Hourly Rate (USD):
    $8.33
  • Experience:
    10+ years
  • English Level:
    Advanced
  • Availability:
    120+ hrs/month
  • Education:
    Post graduated
  • Currently Employed:
    Yes
  • Monthly Salary:
    Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Alicia E.
General Information
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