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Alondra Esmera V.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

I have experience of two years working as Agent Support.

I can work as a
  • Customer Support
Full Time
Dollar icon $1000 /Month

I accept:
    • PayPal
    • Wire Transfer

This profile has not been socially verified yet
Alondra Esmera is a morning Bird and wants to work during America/Chihuahua Time

About me

    My main responsabilities included, answering calls, troubleshooting technical problems. In conjuction with the team we researched for customers' and agents' issues, connect relevant solutions to the appropriate... More

Skills

Communication

Loom
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5 of 5
Zoom
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5 of 5
Skype
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5 of 5
Slack
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5 of 5
Customer Service & Admin Support

Email Support
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5 of 5
Customer Support
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5 of 5
Microsoft Excel
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5 of 5
Data Entry
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5 of 5
Administration
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5 of 5
Phone Support
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5 of 5
Microsoft PowerPoint
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5 of 5
Research
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5 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Microsoft Office
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5 of 5
Microsoft Word
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5 of 5
Excel
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5 of 5
Customer Service
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5 of 5
Google Drive
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5 of 5
Google Docs
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5 of 5
OneDrive
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5 of 5
DropBox
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5 of 5
Market & Product Research
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5 of 5
CRM
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5 of 5
Google Calendar
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5 of 5
Google Suite
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5 of 5
Hubspot
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5 of 5
LiveChat
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5 of 5
Google Sheets
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5 of 5

Experience

Company logo
2020 - 2022
Western Union
Agent Support

My main responsabilities included, answering calls, troubleshooting technical problems and connect relevant solutions to the appropriate departments, and provide the customers with concise information

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

German

Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner
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