Ana S.

I am offline now

Customer Service Representative

Experienced in Zendesk-based customer support, handling high ticket volumes with 97% QA and 89% CSAT. Skilled in refunds, replacements, and issue resolution using Backoffice, Calabrio, and Grafana.

E-Commerce Specialist

Managed e-commerce ops: pricing, inventory, product listings, and vendor relations. Conducted market research, launched digital products, and optimized performance with key partners.

Fliqq International

Remote Assistant Manager

Assisted management in daily operations, team supervision, recruitment, training, and performance monitoring. Managed databases, payroll, and supported staff development to achieve goals.

UAB Oliver Fleet

Recruiter

Sourced and screened candidates via job boards, social media, and networking. Coordinated interviews, conducted background checks, extended offers, and ensured smooth onboarding.