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Ana S.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Venezuela
I’m available for a long-term job

Accomplished customer service specialist with advanced proficiency in English

I can work as a
  • Virtual Assistant
  • Customer Support
  • Admin Support
Full Time
Dollar icon $600 /Month

I accept:
    • Other
    • Zelle

This profile has been successfully verified with Twitter and Linkedin
Ana is a night Owl and can work anytime

About me

    Accomplished bilingual professional with advanced proficiency in English and Spanish with extensive experience in customer support, social media, and chat management, as well as highly developed Excel skills that... More

Skills

Accounting

Bookkeeping
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3 of 5
Communication

Zoom
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4 of 5
Skype
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5 of 5

Experience

Company logo
2018 - 2021
Freelancer
Tutor

Company logo
2023 - 2023
Eneba
Customer support specialist

Customer Support Specialist at Eneba with 97% QA score and 89% customer satisfaction. Proficient in Zendesk, Backoffice, Calabrio, and Grafana for effective assistance.

Education

2011 - 2016
Miguel de Cervantes

Science and Mathematics oriented study courses

2020 - 2021
Upel

Bachelor degree in English oriented to writing at an academy level and speaking

Certifications & Courses

2019 - 2019
Atencion al cliente

Qualified to work in Customer support taking calls and bookkeeping

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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