Ana O.

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Stellantis Financial Services

Customer Support Representative

Provided customer support for healthcare-related inquiries, including benefits, coverage, claims, and billing questions through inbound and outbound calls. Ensured HIPAA Compliance by handling sensitive customer information with accuracy, confidentiality, and attention to detail. Resolved customer concerns and complex cases by applying problem-solving skills and delivering accurate solutions. Documented customer interactions, case updates, and service requests in internal systems to maintain accurate records.

Vivint Smart Home

Customer Service & Sales Support

Managed customer accounts with outstanding balances through inbound and outbound collection calls while maintaining professional communication. Negotiated payment arrangements and assisted customers with account solutions based on financial policies and procedures. Resolved billing inquiries by reviewing account information, explaining payment options, and providing accurate support. Processed payment-related requests and maintained updated customer records through detailed documentation and data entry.

Customer Care Representative

Provided customer support by assisting members with benefits, claims, billing, and account inquiries. Managed calls, updated records, resolved issues, and delivered accurate solutions